Boldchat

BoldChat/Bold360 Status

All Systems Operational

About This Site

Welcome to the BoldChat status page. Any known issues affecting this product will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

BoldChat/Bold360 Operational
Bold360 AI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 22, 2019

No incidents reported today.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019
Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Apr 13, 08:19 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Apr 13, 08:03 UTC
Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Apr 13, 08:02 UTC
Investigating - We are actively investigating reports that some BoldChat/Bold360 customers may be experiencing intermittent issues while Login.

Our engineers are working to resolve the issue and will provide another update shortly.
Apr 13, 08:01 UTC
Completed - The scheduled maintenance has been completed.
Apr 13, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 03:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, BoldChat / Bold360 will be conducting standard hotfix service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
April 13, 2019, 03:00 AM to 05:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: Any customers who are utilizing the BoldChat interface will experience 2 minutes downtime. Customer should only see a few seconds of interruption while their accessing their BoldChat account.

We would like to thank you for your patience and understanding during this time period.
Apr 9, 17:54 UTC
Apr 12, 2019

No incidents reported.

Apr 11, 2019
Completed - The scheduled maintenance has been completed.
Apr 11, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 04:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Bold360 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
April 11, 2019, 04:30 AM to 05:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 1-hour maintenance window.

What to expect: Any European customers who are utilizing the Bold360 interface will experience 30 minutes of downtime. Operators will not be able to log in until the failover is complete. If an operator is already logged in at the time of the maintenance, they will not be disconnected. However, they may receive errors when trying to perform actions, and anything they are viewing will not update until the failover is complete.

Visitors will not be able to start or end chats until the failover is complete, and any messages they type and send will not be received by operators until the failover is complete. No historical chat conversation data will be lost, and it will again be available after the maintenance is complete.

We would like to thank you for your patience and understanding during this time period.
Apr 10, 11:48 UTC
Apr 10, 2019
Resolved - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Apr 10, 15:24 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Apr 10, 15:23 UTC
Identified - Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Apr 10, 15:19 UTC
Investigating - We are actively investigating reports that some BoldChat/Bold360 customers may be experiencing intermittent issues while Login.

Our engineers are working to resolve the issue and will provide another update shortly.
Apr 10, 15:17 UTC
Completed - The scheduled maintenance has been completed.
Apr 10, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 04:30 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, Bold360 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:
April 10, 2019, 04:30 AM to 05:30 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 1-hour maintenance window.

What to expect: Any European customers who are utilizing the Bold360 interface will experience 30 minutes of downtime. Operators will not be able to log in until the failover is complete. If an operator is already logged in at the time of the maintenance, they will not be disconnected. However, they may receive errors when trying to perform actions, and anything they are viewing will not update until the failover is complete.

Visitors will not be able to start or end chats until the failover is complete, and any messages they type and send will not be received by operators until the failover is complete. No historical chat conversation data will be lost, and it will again be available after the maintenance is complete.

We would like to thank you for your patience and understanding during this time period.
Apr 9, 18:22 UTC
Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.