Boldchat

BoldChat/Bold360 Status

All Systems Operational

About This Site

Welcome to the BoldChat status page. Any known issues affecting this product will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.logmeininc.com/ if you have questions or need additional assistance.

BoldChat/Bold360 Operational
Bold360 AI Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of our commitment to provide exceptional service and reliability to our customers, BoldChat/Bold360 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time: March 13, 2021, 07:00 AM to 09:00 AM UTC.

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2 hour maintenance window.

What to expect: At any point during the maintenance, Bold360 Agent US customers who are utilizing BoldChat/Bold360 interface will experience following disruptions for a period of 20 minutes.

- Operators will not be able to login.
- If an operator is already logged in at the time of the activity, they will get disconnected.
- Any visitor in an active chat will also be disconnected, If they type any messages and try to send them, it will not be received by an operator.
- Visitors will not be able to start or end a chat.

No historical chat conversation data will be lost and it will again be available after the maintenance is complete. This maintenance only impacts Bold360 Agent US customers.

We would like to thank you for your patience and understanding during this time period.
Posted on Feb 18, 11:45 UTC
Past Incidents
Feb 27, 2021

No incidents reported today.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 07:00 UTC
Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, BoldChat / Bold360 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimise service interruptions during this event.

Date and Time: February 20, 2021, 07:00 AM to 9:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: Any customers who are utilising the BoldChat / Bold360 interface will experience 1 or 2 minutes of downtime during the maintenance window. In-flight sessions and active visitor chats will not be impacted. Agents will most likely see this interruption as a minor lag in responsiveness for the client interfaces.

We would like to thank you for your patience and understanding during this time period.
Jan 27, 17:44 UTC
Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.