BoldChat/Bold360 Status

Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, BoldChat / Bold360 will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:

January 16, 2021, 06:00 AM to 08:00 AM UTC

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: EU Bold360 agent customers who are utilising the BoldChat interface will experience a 20 minutes downtime. Active chat and In-flight sessions will be impacted. Customers will be disconnected while accessing their BoldChat account until the failover is complete. No historical chat conversation data will be lost, and it will again be available after the maintenance is complete.

We would like to thank you for your patience and understanding during this time period.
Jan 13, 16:31 UTC