Boldchat

BoldChat/Bold360 Status

BoldChat Scheduled Maintenance
Scheduled Maintenance Report for BoldChat
Completed
UPDATE #3:

We would like to inform you that Phase 3 of the maintenance release of BoldChat 12.2 and Bold360 February Update was completed during the following date and time listed below. Our teams will be actively monitoring the progress of this event and will be on alert if anything should arise.

UPDATE #2:

We would like to inform you that Phase 2 of the maintenance release of BoldChat 12.2 and Bold360 February Update was completed. Our teams will be actively monitoring the progress of this event and will be on alert if anything should arise.

UPDATE #1:

We would like to inform you that Phase 1 of the maintenance release of BoldChat 12.2 and Bold360 February Update was completed during the maintenance window. Our teams will be actively monitoring the progress of this event and will be on alert if anything should arise.
Posted over 1 year ago. Feb 24, 2018 - 06:56 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted over 1 year ago. Feb 24, 2018 - 04:00 UTC
Scheduled
As part of our commitment to provide exceptional service and reliability to our customers, LogMeIn will be conducting BoldChat service maintenance on Friday, February 23rd, 2018 between 10:00 PM and 12:00 AM CST. Our team will take all appropriate actions to minimize service interruptions during this event.

Purpose: To provide the General Availability (GA) release of our BoldChat 12.2 and Bold360 February update.

Duration: All maintenance will happen within the 2-hour windows.

This maintenance release will be slightly different compared to the past ones. This particular one will be deployed in phases, during the dates and times listed below. As always our teams will take all the appropriate actions to minimize service interruptions during this event.

Dates and Times:

Friday, February, 23rd 2018 between 10:00 PM to 12:00 AM CST: Backend Release (including Dashboard & legacy Web Client UI)
Monday, February, 26th 2018 between 4:00 AM to 6:00 AM CST: Web Workspace & Admin Center UI Release
Tuesday, February, 27th 2018 between 4:00 AM to 6:00 AM CST: Operator Client (.Net) available for download

What to expect: The impact to any given customer should be minimal consistent with the past maintenance releases. Any given customer should only see a few seconds of interruption while their BoldChat account is being moved to a server with the new codebase. Agents will most likely see this interruption as a minor lag in responsiveness of the client interfaces. Existing, active client sessions and active visitor chats should not get disconnected.

We would like to thank you for your patience and understanding during this period. If you have any further questions regarding this event, please feel free to contact the LogMeIn team.
Posted over 1 year ago. Feb 16, 2018 - 12:06 UTC
This scheduled maintenance affected: BoldChat/Bold360 and Bold360 AI.