Boldchat

BoldChat/Bold360 Status

BoldChat Scheduled Maintenance
Scheduled Maintenance Report for BoldChat
Completed
UPDATE #3:
We would like to inform you that Phase 3 of the maintenance release of BoldChat 14 and Bold360 April Update was completed during the following date and time listed below. Our teams will be actively monitoring the progress of this event and will be on alert if anything should arise.

UPDATE #2:
We would like to inform you that Phase 2 of the maintenance release of BoldChat 14 and Bold360 April Update was completed. Our teams will be actively monitoring the progress of this event and will be on alert if anything should arise.

UPDATE #1:
We would like to inform you that Phase 1 of the maintenance release of BoldChat 14 and Bold360 April Update was completed. Our teams will be actively monitoring the progress of this event and will be on alert if anything should arise.
Posted over 1 year ago. Apr 07, 2018 - 05:46 UTC
Update
We would like to inform you that Phase 1 of the maintenance release of BoldChat 14 and Bold360 April Update was completed. Our teams will be actively monitoring the progress of this event and will be on alert if anything should arise.
Posted over 1 year ago. Apr 07, 2018 - 05:46 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted over 1 year ago. Apr 07, 2018 - 03:00 UTC
Scheduled
As part of our commitment to provide exceptional service and reliability to our customers, LogMeIn BoldChat will be conducting service maintenance in three phases. The following dates and times are listed below for each stage. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.

Purpose: To provide the General Availability (GA) release of our BoldChat 14 and Bold360 April update.

Dates and Times:
Friday, April 6th, 2018 between 10:00 PM to 12:00 AM CST: Backend Release
Monday, April 9th, 2018 between 4:00 AM to 6:00 AM CST: Frontend Release
Tuesday, April 10th, 2018 between 4:00 AM to 6:00 AM CST: Operator Client (.Net) available for download

Duration: All maintenance will happen within the 2-hour windows.

What to expect: The impact to any given customer should be minimal… consistent with the past maintenance releases. Any given customer should only see a few seconds of interruption while their BoldChat account is being moved to a server with the new codebase. Agents will most likely see this interruption as a minor lag in responsiveness of the client interfaces… existing, active client sessions and active visitor chats should not get disconnected.

We would like to thank you for your patience and understanding during these periods. If you have any further questions regarding this event, please feel free to contact the LogMeIn team.
Posted over 1 year ago. Mar 23, 2018 - 14:42 UTC
This scheduled maintenance affected: BoldChat/Bold360 and Bold360 AI.