UPDATE #2: We would like to inform you that Phase 2 and Phase 3 of the maintenance release of BoldChat 14.1 and Bold360 August Update was completed. Our teams will be actively monitoring the progress of this event and will be on alert if anything should arise.
UPDATE #1: We would like to inform you that Phase 1 of the maintenance release of BoldChat 14.1 and Bold360 August Update was completed. Our teams will be actively monitoring the progress of this event and will be on alert if anything should arise.
Posted 12 months ago. Aug 04, 2018 - 04:00 UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 12 months ago. Aug 04, 2018 - 02:00 UTC
Dear, Valued LogMeIn Customer,
As part of our commitment to provide exceptional service and reliability to our customers, LogMeIn BoldChat will be conducting service maintenance in three phases. The following dates and times are listed below for each stage. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.
Dates and Times: Friday, August, 3rd 2018 between 10:00 PM to 12:00 AM CST: Backend Release Monday, August, 6th 2018 between 4:00 AM to 6:00 AM CST: Frontend Release Tuesday, August, 7th 2018 between 4:00 AM to 6:00 AM CST: Operator Client (.Net) available for download
Purpose: To provide the General Availability (GA) release of our BoldChat 14.1 and Bold360 Agent August update.
Duration: All maintenance will happen within the 2-hour windows.
What to expect: The impact to any given customer should be minimal… consistent with the past maintenance releases. Any given customer should only see a few seconds of interruption while their BoldChat account is being moved to a server with the new codebase. Agents will most likely see this interruption as a minor lag in responsiveness of the client interfaces… existing, active client sessions and active visitor chats should not get disconnected.
Posted about 1 year ago. Jul 04, 2018 - 08:16 UTC
This scheduled maintenance affected: BoldChat/Bold360.