BoldChat/Bold360 Status

[Postponed] BoldChat Scheduled Maintenance
Scheduled Maintenance Report for BoldChat
The release has been postponed.
Posted over 1 year ago. Feb 10, 2018 - 05:44 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted over 1 year ago. Feb 10, 2018 - 04:00 UTC
As part of our commitment to provide exceptional service and reliability to our customers, LogMeIn will be conducting BoldChat service maintenance on Friday, February 9th, 2018 between 10:00 PM and 12:00 AM CST. Our team will take all appropriate actions to minimize service interruptions during this event.

Purpose: To provide the General Availability (GA) release of our BoldChat 12.2 and Bold360 February update. Version 12.2 is a minor maintenance release. The general scope will be:

• Support issues
• Minor Workspace and Admin Center updates

Duration: All maintenance will happen within the 2-hour window.

What to expect: The impact to any given customer should be minimal… consistent with the past maintenance releases. Any given customer should only see a few seconds of interruption while their BoldChat account is being moved to a server with the new codebase. Agents will most likely see this interruption as a minor lag in responsiveness of the client interfaces… existing, active client sessions and active visitor chats should not get disconnected.

We would like to thank you for your patience during this period. If you have any further questions regarding this event, please feel free to contact the LogMeIn team.
Posted over 1 year ago. Feb 02, 2018 - 08:23 UTC
This scheduled maintenance affected: BoldChat/Bold360 and Bold360 AI.